Team Lead

Job Description

Job Description

About Housing Supportive Services

Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.

Position Summary

The Team Lead is responsible for the supervision of staff and oversight of program services, ensuring alignment with organizational goals and objectives. This role supports the Program Manager by monitoring site compliance, maintaining program quality, supervising staff, and fostering a safe and welcoming environment for clients and staff. The Team Lead must demonstrate strong leadership, effective problem- solving, and the ability to manage conflict, stress, and crisis situations with professionalism and sound judgement.

Essential Duties and Responsibilities

The following are core responsibilities of the Clinical Trainer, though this list is not exhaustive :

Training & Development

• Provide leadership and management to ensure that the mission and core values of the organization are consistently practiced.
• Supervise case managers and peer support staff, offering coaching, mentorship, and coverage for positions as needed.
• Support ongoing staff development by identifying training needs and providing feedback that fosters growth and skills building.
• Conduct and coordinate staff orientations and ensure team members are trained and program policies, procedures, and safety protocols.

Collaboration & Performance Management

Quality Improvement and Compliance

Minimum Qualifications

Physical Demands and Work Environment

The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions :

Accommodations : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.