Vendor Manager

Vendor Manager

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work : on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

We are seeking an experienced and highly analytical Vendor Relationship Manager to oversee and optimize the relationships with our critical operational partners. This role is central to ensuring the stability, efficiency, and financial health of our core service delivery, with a dual focus on relationship management and cost optimization.

Responsibilities

Vendor Management & Operations

• Serve as the primary operational liaison for a diverse portfolio of vendors, including :
• Payment Networks (e.g., Visa, Mastercard)
• ATM Logistics
• Embossing and Card Personalization Services
• Fraud Prevention and Monitoring Providers
• Wire Transfer and Send to Debit Platforms
• Manage the full vendor lifecycle from contract execution and onboarding through performance monitoring and off-boarding.
• Establish, track, and report on key performance indicators (KPIs) and service level agreements (SLAs) for all assigned vendors.
• Lead regular business reviews (QBRs) with vendors to assess performance, review roadmaps, resolve operational issues, and ensure strategic alignment.
• Act as the point of escalation for significant vendor-related operational incidents, ensuring timely resolution and root cause analysis.

Cost Analysis & Optimization

Qualifications

The base salary range for this position is between $100,890 to $110,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence.