Practice Operations Lead - Cardiovascular Surgery

Job Description

Description

Summary :

This position is responsible for coordinating the referral / authorization of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to : obtaining authorizations for all patient services, answering phones, making appointments, chart creation, and filing, assisting patients with payment arrangements and insurances related issues.

Responsibilities :

• Obtains authorizations for clinic visits, clinic procedures, and minor surgeries. Calls to obtain patient’s diagnostic codes from other sites as needed.
• Handles payment transactions to include balancing at the end of the day. Enters referral / authorization information appropriately and completely as needed.
• Contacts patients to resolve appointments, authorizations and payment difficulties or arrange satisfactory payment plans.
• Aids patients to improve customer service.
• Coordinates resolution of problems with PCP offices and Imaging Facilities and ensures compliance with regulations and standards.
• Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems.
• Assists Management in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals.
• Serves as a liaison between patients, Associates, staff, and providers.
• Maintains effective and respectful communication with providers, patients, Associates, and staff.
• Works with staff and providers to ensure quality patient care and services are provided.
• Ensures patient safety at all times.
• Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols.
• Performs other job responsibilities as assigned in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS’ cultural diversity objectives.
• Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction.

Requirements :

Work Schedule : 5 Days - 8 Hours

Work Type : Full Time