INQUIRY AIDE III

Inquiry Aide III

Under general supervision, responds to inquiries from employees and the general public regarding City services and departmental programs, and performs related duties as required.

Essential Duties

• Screens incoming calls, prioritizes inquiries, and coordinates appointment scheduling to ensure efficient operations and patient flow
• Manages the preparation and maintenance of medical records for daily operations in the Medical Services Section, including assembling intake documentation, retrieving and filing medical charts, creating new records, and ensuring accurate organization within the filing system
• Provides information on various departmental programs and services and answers a high volume of calls
• Receives and responds to inquiries, questions and complaints via phone and in person in a timely and courteous manner
• Inputs and updates a customer service system or other computerized databases to track the status of inquiries and complaints received
• Assesses the nature of inquiries and complaints and forwards or refers callers to the appropriate party for further investigation
• Follows up on complaints, inquiries, and concerns to ensure they were resolved in a timely manner
• Performs office support functions (e.g., receiving, stamping and distributing incoming and outgoing mail, scanning and photocopying documents) to support department operations
• Notifies staff of visitors arrival and directs visitors to the appropriate personnel, as required

Location : OPSA Medical Services Section, 1338 S. Clinton & 3510 S. Michigan Avenue

Days : Monday - Friday

Hours : 7 : 00AM 3 : 00PM

This position is in the career service.

Qualifications

Minimum Qualifications

Two (2) years of work experience in customer service. Should the above criteria not be fulfilled, the following options are acceptable :

Note : Candidates must pass a background investigation, drug screen, and other pre-employment procedures as determined by the Office of Public Safety Administration.

Selection requirements : This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For information on our employees benefits please visit our benefits website at chicago.gov / benefits .

For information on our salary and title structure visit our classifications website at chicago.gov / classifications .

Application evaluation : Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment / Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

Commitment to diversity : To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and / or residents of Socio-Economically Disadvantaged Areas (SEDA) and / or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here. chicago.gov / hiring .

All references to political sponsorship or recommendation must be omitted from all application materials submitted for City employment. The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.