desktop support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting / financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID : 17-71936

Location : Atlanta, GA

Duration : 1 year (with possible extension)

Responsibilities

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
• Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
• Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus.
• Candidates should have a valid driver's license and reliable transportation.

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