Coordinator of Patient Administration - Charlotte

Zoll Cardiac Management Solutions Field Based Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world :

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

Job Summary

Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products / services with physicians, other healthcare professionals and support staff.

Essential Functions

Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL's medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff / healthcare provider to bring patient's case to the staff's attention as appropriate, including following :

Prioritize competing objectives (patient's plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL's medical devices to determine the best path forward for patient's care and advise providers or their staff accordingly.

Utilize individualized analysis and the Plan of Care, proactively, to make provider's or their staff aware of patient's next level of care and how ZOLL's medical devices may play a role. Collaborate with ZOLL TM / RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL's medical devices with minimal disruption.

Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer's environment.

Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services.

Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams.

Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company.

Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies.

Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same.

Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams).

Achieve and maintains acceptable performance metrics.

Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA.

Participate in any and all reasonable work activities as assigned and deemed appropriate by management.

Additional duties as assigned by management.

Required / Preferred Education and Experience

High School Diploma / GED required

Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales.

Healthcare / Medical Device (Clinical or Billing) experience preferred

Experienced ability to navigate Hospital and Clinic / Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction.

A high sense of urgency and flexibility to one's schedule

Superior organizational skills with the ability to multi-task

Problem solving mentality, while being accountable for each task from beginning to end.

Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.

Effective team player who is also capable of working independently with strong self-motivation.

Must have a valid driver's license

Knowledge, Skills and Abilities

Ability to proactively plan and work autonomously in close collaboration and communication with others.

A high sense of urgency and flexibility to one's schedule.

Superior organizational skills with the ability to multi-task.

Problem solving mentality, while being accountable for each task from beginning to end.

Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.

Effective team player who is also capable of working independently with strong self-motivation.

Travel Requirements

This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required work atypical hours (evenings and weekends) based on business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Constantly

Walking - Constantly

Sitting - Frequently

Lifting -

Carrying -

Pushing -

Pulling -

Talking - Constantly

Hearing - Constantly

Repetitive Motions -

Eye / Hand / Foot Coordination - ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.