Banquet Manager

Banquet Manager

The role of the Banquet Manager is to achieve hotel and banquet revenue, profit, and guest satisfaction goals by overseeing banquet operations. Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to banquet associates to ensure a successful and effective operation, ending with a positive guest experience. Ensure that LQA and Hotel standards are maintained regarding banquet operations and guest service. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

Manage, oversee, and monitor banquet operations :

• Coordinate banquet captains, supervisors, and servers for superior coverage of each and every event.
• Attend and participate in daily BEO meetings.
• Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed.
• Conduct function review with guest prior to event; adjust specifications as necessary and follow up to insure all details are correct.
• Synchronize timing of banquet activities by verifying details with kitchen management and staff.
• Manage food and beverage service provided during banquets and meetings; ensure the quality of food and beverage products served.
• Complete purchase orders for specific banquet items and maintain inventory of banquet equipment and supplies. Help coordinate regular inventories.
• Monitor meeting room usage and suggest changes when appropriate to minimize overhead and maximize revenues.
• Inspect meeting space on an on-going basis and take appropriate steps to ensure facilities are of the highest cleanliness and in good repair at all times.
• Ensure satisfaction of banquet guests by supervising and coordinating banquet associates :
• Review, adjust, and approve associate schedules in accordance with staffing requirements of each function; communicate details of functions to associates.
• Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.
• Ensure banquet space is set up in accordance with guest specifications by supervising set-up staff and inspecting room comfort, lighting, and temperature prior to event.
• Communicate performance expectations and provide associates with on-going feedback.
• Lead monthly departmental staff meetings.
• Develop and implement strategies and practices which support associate engagement :
• Manage the recruitment process, ensuring selection of qualified candidates.
• Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.
• Communicate performance expectations and provide associates with on-going feedback.
• Provide associates with coaching and counseling as needed to achieve performance objectives.
• Create guest satisfaction by providing associates with the training and resources they need to maximize associates engagement and deliver exceptional service and teamwork :
• Communicate and reinforce the vision for exceptional service to associates.
• Ensure that associates provide genuine hospitality and foster a teamwork environment.
• Seek guest feedback, review management reports, and develop strategies to improve department and hotel services.
• Maintain solid and open communications with all hotel operating departments.
• Ensure adherence to function space policies and all codes and regulations.
• Maintain up-to-date information on program and food and beverage events.
• Follow Standard Operating Procedures (SOPs) as outlined in the Biltmore SOPs.

Requirements

Experience and Education Required

High School diploma is required. Associates degree is preferred

Minimum three years' progressive related experience required

Previous Supervisory Experience Over a Similar-Sized Banquet Operation Preferred.

Previous Food & Beverage Experience Helpful.

Skills Required

Physical Demands

Success Criteria