Managed Services Program Lead

A company is looking for a Managed Services Program Lead.

Key Responsibilities

Drive proactive partner enablement and guidance to ensure high-quality program delivery

Act as the internal liaison to various teams to resolve issues and share program updates

Analyze and report program metrics to enhance commercial visibility and performance

Required Qualifications

2+ years in a SaaS, customer-facing role with strong program / partner management skills

Familiarity with Salesforce and other customer support or operational tools

Demonstrated ability to manage multiple complex tasks or projects simultaneously

Experience in process optimization and cross-functional coordination