Talent.com
Retention & Collections Specialist
Retention & Collections Specialist512Financial • Dallas, TX, US
Retention & Collections Specialist

Retention & Collections Specialist

512Financial • Dallas, TX, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Retention & Collections Specialist - Be the Voice of Support and the Bridge to Solutions.

If you're passionate about delivering exceptional service, thrive in fast-paced environments, and have a knack for managing details with compassion and consistency, we want to meet you.

As a Retention & Collections Specialist , you'll play a pivotal role in helping residents successfully renew their leases while also managing past-due accounts with professionalism and empathy. From lease renewals to eviction processes, your work ensures a seamless resident experience while supporting financial health across the portfolio.

About the Company :

Our client is a full-service SFR (Single-Family Residential) platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. With a strong presence in Dallas and beyond, they are committed to respectful resident engagement, operational excellence, and maintaining beautiful homes for thousands of families.

What You’ll Do :

  • Communicate proactively with residents regarding lease expirations, renewals, and options
  • Ensure accuracy in lease terms, renewals, fees, and system data
  • Coordinate inspections and verify compliance with insurance, utilities, and policy requirements
  • Support roommate promotions, property transfer requests, and NTV (Notice to Vacate) processes
  • Collaborate with maintenance and field teams to ensure timely responses and a positive resident experience
  • Send resident statements and follow up on past-due balances
  • Partner with accounting to validate ledgers and process adjustments
  • Educate residents on payment policies and lease obligations
  • Treat every interaction with professionalism and fairness, adhering to Fair Housing guidelines
  • Lead the Notice to Pay or Quit and eviction file prep processes
  • Communicate with residents throughout the eviction timeline with clarity and empathy
  • Partner with legal teams, property teams, and inspectors as needed
  • Ensure systems are updated and processes completed in accordance with local / federal laws
  • Provide residents with market comps and retention strategies to support renewals
  • Respond quickly and courteously to inquiries.  Be a trusted advisor in every interaction
  • Support team initiatives and special projects with a collaborative spirit

What You Bring :

  • 1+ year of experience in residential property management, ideally SFR
  • Exceptional customer service and communication skills. Written, verbal, and interpersonal
  • Detail-oriented, highly organized, and able to meet deadlines without missing a beat
  • Proficiency in Microsoft Office (Word, Outlook, Excel); comfort with learning new tech systems
  • A proactive, solutions-focused mindset—you don’t wait to be told what needs doing
  • High school diploma or GED required
  • Equal Opportunities and Other Employment Statements :

    Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

    Apply today and bring your operations expertise to a company that values precision, people, and performance.

    Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here : https : / / 512financial.com / contact /

    Powered by JazzHR

    zILYzy5Hs3

    Crear una alerta de empleo para esta búsqueda

    Retention Specialist • Dallas, TX, US

    Ofertas relacionadas
    Collections Specialist

    Collections Specialist

    PMAM Corporation • Dallas, TX, US
    A tiempo completo
    Position – Collection Specialist Job type – Fulltime Location – North Dallas, TX (75240) Onsite Benefits Offered – Vision, Medical, Life, Dental and Retirement plan (SEP-IRA) About PM AM : At PMAM C...Mostrar más
    Última actualización: hace 11 días • Oferta promocionada
    Collection Specialist

    Collection Specialist

    VirtualVocations • Carrollton, Texas, United States
    A tiempo completo
    A company is looking for a PFS Collection Specialist responsible for collecting commercial, government, and patient balances. Key Responsibilities Monitor outstanding account balances and follow u...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Specialist

    Collections Specialist

    Lewis & Ellis Inc. • Plano, TX, US
    A tiempo completo
    Are you a self‑starter who can jump on a client call, troubleshoot invoice discrepancies in real time, and keep multiple accounts moving without losing a detail? If you've grown up in pr...Mostrar más
    Última actualización: hace 23 días • Oferta promocionada
    Specialist-Asset Recovery and Collections, AACU Payment Collection and Recovery

    Specialist-Asset Recovery and Collections, AACU Payment Collection and Recovery

    American Airlines Group • Dallas, TX, US
    A tiempo completo
    Specialist-Asset Recovery And Collections, AACU Payment Collection And Recovery.This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies while s...Mostrar más
    Última actualización: hace 8 días • Oferta promocionada
    Collections

    Collections

    TradeJobsWorkforce • 75265 Dallas, TX, US
    A tiempo completo
    Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries.Area...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Medical Collection Specialist

    Medical Collection Specialist

    VirtualVocations • Garland, Texas, United States
    A tiempo completo
    A company is looking for a Patient Collection Specialist to join their Revenue Cycle Management team.Key Responsibilities Ensure daily accomplishments work towards company goals for cash collecti...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Specialist

    Collections Specialist

    VirtualVocations • Mesquite, Texas, United States
    A tiempo completo
    A company is looking for a Collections Specialist.Key Responsibilities Manage a portfolio of accounts, overseeing outreach, collections, and account health Proactively contact customers to resol...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Specialist

    Collections Specialist

    Symbiotic Services • Dallas, TX, US
    A tiempo completo
    Symbiotic Services is seeking a Collections Specialist to join our client's Accounting team.This role will focus on providing excellent customer service while managing and resolving overdue account...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Manager

    Collections Manager

    DigniFi • Grapevine, TX, US
    A tiempo completo
    The Collections Manager plays a critical role in overseeing day-to-day operations of the collections department, ensuring delinquent accounts are resolved in a timely, compliant, and customer-centr...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Officer

    Collections Officer

    Credit Union of Texas • Allen, TX, US
    A tiempo completo
    Perform outbound and inbound calls to members whom have defaulted on an obligation.Requires little supervision after training and works under the general supervision of the Collections Manager and ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    AR Collections Specialist

    AR Collections Specialist

    Pinnacle Propane • Dallas, TX, US
    A tiempo completo
    Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an enthusiastic AR Collections Specia...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Representative

    Collections Representative

    DigniFi • Dallas, TX, US
    A tiempo completo
    DigniFi Collections Specialist.DigniFi is a mission-driven company who's Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repai...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Specialist - Remote

    Collections Specialist - Remote

    TradeJobsWorkForce • 75203 Dallas, TX, US
    Teletrabajo
    A tiempo completo
    Collections Specialist Remote Job Duties : • Meet the defined productivity metric of a minimum of 30 daily claim touch...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Specialist

    Collections Specialist

    Halos Body Cams • Dallas, TX, US
    Temporal
    HALOS Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALOS, we’re passionate about sa...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Collections Specialist - Healthcare

    Collections Specialist - Healthcare

    BayMark Health Services • Lewisville, TX, US
    A tiempo completo
    Quick Apply
    Full Time - Collections Specialist .At BayMark Health Services, we do things differently.Our workforce are not just employees, they are members of a large, diverse, mission and values driven family...Mostrar más
    Última actualización: hace 25 días
    Mortgage Collections Specialist

    Mortgage Collections Specialist

    BSI Financial Services • Irving, TX, US
    A tiempo completo
    Join BSI Financial Services as a Collections Specialist.BSI Financial is an experienced mortgage servicing company! This is not a cold-calling collecting position. we are assisting our borrowers in...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Credit & Collections Manager

    Credit & Collections Manager

    Premier Trailer Leasing • Plano, TX, US
    A tiempo completo
    Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zon...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Collections Strategy Manager

    Collections Strategy Manager

    Elevate Credit Service, LLC • Addison, TX, US
    A tiempo completo
    The Collections Strategy Manager is responsible for the development, execution, and optimization of comprehensive collections strategies within our organization. This key role includes managing the ...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada