Retail Loan Officer

Retail Loan Officer

Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a Retail Loan Officer, your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product, and guide them through the mortgage loan process to lead to on-time closings.

Primary Duties & Responsibilities :

• Deliver a best-in-class customer experience to all customers.
• Contact customers through inbound and outbound calls via company-provided leads and marketing resources.
• Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them.
• Accurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM & / or LOS throughout the loan transaction.
• Collect borrower qualification documentation and review it to verify that supporting documentation matches the application to ensure a complete loan submission to processing.
• Communicate clearly, frequently, and effectively with borrowers to seamlessly guide them through the loan process.
• Partner with the processing department to resolve problems, qualification issues, or conditions throughout the production and fulfillment process.
• Operate with a goal to meet and exceed customer expectations.
• Operate in a manner that promotes loan quality and compliance with lending laws.
• Maintain loan production and quality performance at or above required goals.
• Focus on marketing and promotional strategies to attract new purchase business, promoting a broad spectrum of mortgage products.
• Build network and community relationships by promoting Mission Loans to realtors, builders, financial planners, and other referral sources.

Skills & Abilities :

Qualifications & Experience :

Other Duties : This position profile is not intended to be an all-inclusive list of job duties and responsibilities. One may be asked to perform additional related duties, as assigned, to meet the organization's needs. This is a commission-only role with unlimited earning potential.

Location : Remote opportunity available

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.