Senior Technical Account Manager

Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

Help guide the resolution of critical customer incidents

Lead technical success plans to ensure customers have a positive and successful experience using Relativity

Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

Drive internal service review meetings covering performance, service improvements, quality, and process

Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

Maintain the flexibility to work other time frames as needed or requested

Commitment to and consistent demonstration of core company values

Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

Exhibit subject matter expert (SME) knowledge in Relativity