Contact Center Sales Team Lead

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales and leadership. Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales reps and driving sales efficiency and performance. This is a developmental role, providing the associate the opportunity to lead by example and develop leadership competencies to prepare them for increased responsibility or advanced roles.

Responsibilities

• Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services.

• Demonstrates advanced sales process knowledge and execution through exceptional ability to convert prospects into new customers, upsell/bundle service lines, and retain new customers.

• Demonstrates advanced product knowledge and superior service leading to improved customer experiences and strong sales numbers.

• Leads and influences team members by example, demonstrating the highest quality of sales skill and customer focus in a way that peers can learn from and replicate

• Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales representatives’ metrics/conversations and coaching them on sales skills and efficiency to drive a higher level of individual and team performance.

• Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including, but not limited, to new hire training support and facilitation, manage and lead teams, providing support while actively pursuing individual sales targets.

• Achieves individual sales targets on designated sales shifts as well as assists the team to achieve sales targets during supervisory shifts.

• Provides coaching sessions and training facilitation in person or virtually.

• Leads will regularly monitor live calls to provide immediate coaching, including but not limited to barging in, taking over and assisting agent with customer.

• Supports location leadership in all on site requirements including, safety protocols and regulations, health screenings, and basic facilities upkeep.

Education and Experience Requirements

• High School diploma/GED required with 2+ years Contact Center, Telemarketing, or Inside Sales experience required

• Associate degree or higher secondary education preferred.

• 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred

• 1 or more years senior level sales experience preferred

Competencies

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

• Accountability – holding self and others accountable to meet commitments.

• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Drives Results – Consistently achieving above average results, even under tough circumstances..

• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

• Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.

• Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.

Knowledge, Skills, and Abilities

• Strong Verbal and Written Communication Skills

• Team Lead should have dynamic facilitation skills, be comfortable with publicly presenting information, and engaging/motivating others.

• Basic knowledge of Microsoft Office (Word, Excel, Windows and Outlook) as well as web-based applications

• Knowledge of sales and up-selling techniques (e.g., overcoming objections, closing sales, suggestive selling)

• Data Entry Skills

• Ability to work evenings, weekends, and holidays with possible shifting schedules in support of leadership team coverage plans

• Ability to build customer relationships and provide customer service

• Advanced knowledge of the industry, organization, products, and/or services

• Demonstrated success leading others

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level - Low to moderate

• Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Pay Ranges

$31,819.00 - $58,865.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.