Dental Access Specialist

Dental Scheduling Coordinator

Answers patient phone calls and responds to messages to schedule appointments following the dental scheduling protocol and the timeliness goals established by CHC / SEK.

Audits the schedule to ensure all scheduling parameters are met.

Thorough knowledge of our financial assistance program for general dentistry and SEK Smiles, CHC / SEKs pediatric dental program.

Communicates effectively with patients to ensure they are informed on appointments and expectations, including the appointment confirmation policy.

Understands and can communicate basic dental terminology and procedures to ensure appointments are scheduled appropriately and are able to communicate effectively with patients.

Verifies and updates patient demographic and insurance information.

Able to complete dental special services estimates, payment agreements and collection of required payment.

Ensures financial guidelines are met prior to scheduling any dental appointment or procedure as well as communicates financial responsibility to the patient prior to the appointment.

Conducts reminder appointment phone calls, confirms appointments as needed, and works to fill any available appointment slots on the schedule.

Completes prior authorizations for restorative and major procedures based on patients insurance plan requirements and schedule and complete prior authorizations for operating room and in-clinic sedation dentistry.

Performs additional duties, as assigned.

Education and experience :

High school diploma or equivalent.

Experience in clinic, healthcare setting, or call setting, preferred.

Dental terminology, preferred.