Customer Service Representative

Customer Service Representative

We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Orientated Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

The Racine Police Department is a community Oriented policing agency that is looking for a customer service representative. This role would be suitable for an individual who has experience in customer service, preferably in a law enforcement environment. This position would be responsible for, but not limited to; assisting the public with requests for reports, citation payments, and warrant payments. Additional responsibilities includes; data entry of reports, arrests, and citations.

Essential Duties

ESSENTIAL DUTIES :

• Review reports, letters, forms, and other information that may be sensitive and / or graphic in nature (i.e. homicides, sexual assaults, automobile accidents, etc.) through data entry.
• Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy.
• Fulfill customers' requests in an accurate and timely fashion.
• Assist customers at the public service counter. This includes, but is not limited to, taking payments for various types of citations and / or warrants, printing out accident and / or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.
• Proficient at interacting with all types of customers in an appropriate and professional manner, at all times.
• Maintain a consistent attendance record.
• Perform other duties as assigned.

CONDITIONS OF EMPLOYMENT :

Qualifications

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

SPECIAL REQUIREMENT : Test required Data Entry Vendor 1 6200 KPH / 95% accuracy.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

PHYSICAL DEMANDS OF THE POSITION :

EQUIPMENT USED : Computer, copier, fax machine, multi-line telephone, and scanning equipment.