Application Modernization SME

Product Specialist (Technical SME / Application Modernization)

Client : Our Direct Client

Location : Columbus, OH

Position Overview

The Product Specialist serves as the technical subject matter expert (SME) for one or more enterprise-level products within a technical development or execution environment. This role ensures the availability, stability, and effective use of assigned products by application teams and end users.

The Product Specialist will collaborate closely with Technical Architecture Specialists, System Specialists, Developers, Vendors, and Business Stakeholders to support product implementations, enhancements, and modernization initiatives, including migration to newer platforms and versions.

Key Responsibilities

• Act as the technical SME for an enterprise-wide system
• Lead and support product and service implementations
• Provide direct technical expertise to executive-level applications, including systems with national security implications
• Recommend functional and technical improvements to supported products
• Analyze the functional and technical impact of product planning decisions
• Develop and enforce functional, usability, and quality standards
• Track and document product usage, volume, and performance metrics
• Participate in product design and architecture reviews
• Perform impact analysis for production fixes and enhancements
• Provide timely and accurate product support and issue resolution
• Deliver on-site support as required
• Accurately assess and assign defect severity
• Contribute to training materials and technical documentation
• Maintain thorough documentation of all work
• Review system test strategies and validate detailed test scenarios

Technical Background & Project Context

Deliverables & Goals

Preferred Skills & Experience