Revenue Field Office Clerk Seasonal Tax Service Positions (Norristown Office)

Revenue Field Office Clerk

The Department of Revenue is seeking enthusiastic individuals with good customer service skills that enjoy working with the public. Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to taxpayers and their representatives. Training will be provided in order for candidates to be successful in this position. This is a perfect opportunity for an individual looking to start a career with the Commonwealth of Pennsylvania!

As a Revenue Field Office Clerk, you will have the opportunity to utilize your communication skills as you provide assistance to the public via phone and email. Work includes advising taxpayers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program.

Our ideal candidate will be expected to :

• Have the ability to answer telephones and assist callers
• Possess excellent customer service skills, as you will be working directly with the public
• Be organized and have the ability to effectively communicate, both verbally and in writing
• Proficiently navigate telephone and computer applications, as well as general office equipment
• Perform arithmetic calculations
• Have an excellent work ethic and the ability to develop and maintain effective working relationships

Work Schedule and Additional Information :

Required Experience, Training, & Eligibility Qualifications :

Possession of the required knowledge and abilities :

Additional Requirements :

Legal Requirements :

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to : a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and / or attended school within the last five (5) years; and a citizenship / residency verification.

How to Apply :

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans : Pennsylvania law (51 Pa. C.S.

Telecommunications Relay Service (TRS) : 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.