Remote Member Service Associates

Job Description

Job Description

Remote Member Service Associate | $ 17 | Monday – Friday 9am-5 : 30p or 8 : 30am to 5pm | Temp orary

What Matters Most

• Competitive Pay of $17 per hour
• Schedule : Full-time (40 hours / week), Monday–Friday 9am-5 : 30p or 8 : 30am to 5pm ET.
• Location : Remote
• Temporary opportunity – 3 to 6 months
• Weekly Pay with direct deposit or pay card
• When you work through Team1Medical, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

We are seeking a dedicated and compassionate Remote Member Service Associate to join a virtual care team delivering responsive, patient-centered telehealth services. This is a non-clinical role with a strong focus on supporting individuals managing substance use disorders, primarily through Medicaid-covered services .

In this role, you’ll help coordinate care, facilitate telehealth appointments, and support client engagement in treatment plans via text messages. You’ll be a vital point of contact for patients and providers, contributing to a high-quality virtual healthcare experience.

Responsibilities :

Promptly, professionally, and accurately respond to emails, and text messages

Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform

Quickly identify member needs and clarify information

Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed

Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding

Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners

Uphold the highest level of discretion and confidentiality when handling member information

Qualifications and Requirements :

High school diploma or GED required

Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and / or text)

Proven experience working effectively in a remote work environment

Must provide a computer or laptop and a strong internet connection.

Strong computer literacy with the ability to multitask in a fast-paced environment is required

Previous experience working with individuals diagnosed with substance use disorders is a plus

Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed

Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds

Excellent time management and strong attention to detail

Exceptionally strong work ethic

Must be located within the Northeastern states.

Benefits and Perks :

$17 / hr.

Meaningful work supporting vulnerable populations

Fully remote

Supportive and mission-driven virtual care team

Opportunity to make a difference in substance use recovery and care access

Your New Organization :

Our client is a Behavior and Mental Health organization with multiple locations within the Maine, New Hampshire, Vermont, Massachusetts, and North Carolina with various career growth opportunities.

Your Career Partner :

Team1Medical, a Reserves Network company, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary range for this position is $17 per hr. not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.