HR Services Administrator

Description

Leverage case management system within Workday help. Employees submit a case within workday help and routes to team. All US based employees.

Position is open to help support case load an ensure timely resolution of employee inquiries.

Duration : It is a temporary hire with possibility of full-time. No guarantee because of a HR exercise happening as an org. Doing some process redesign and where people may sit etc. The hope is potential for conversion. 6 months for now, but possibility for extension and conversion.

Experience : 2-4 years is good. If more, concern is compensation so that they don’t leave. Open to someone with HRG experience because they would understand variety of HR knowledge in different spaces. Workday a must!!!

Training : Lead on the team will be an onboarding buddy. Day to day—getting them familiar with shadowing and reverse shadowing within cases and workday system. First few weeks. Lead is phenomenal, newer associates are still involved with Lead to understand how people experience and initiatives work etc. Should be able to work solo within 4-5 weeks. Of course, nature of work there will be variety of topics and questions that will need to be escalated. Training over teams.

Soft skills : Resourcefulness! There is a lot that the team touches on in supporting employee inquiries, ensuring they can look through internal docs and prior cases to help with answers / solutions. Know when to raise their hand to get help if they can’t find what they are looking for.

Problem solving and critical thinking skills : Digging into worker profile to gauge how to ultimately find the answer to employee question and piece together solutions. They will determine if cases need to be escalated? Or can this team handle it. Engage via case management system to address issues or challenges. Engage with these HR related questions. Hence importance of Workday knowledge / experience prior!

Typical Day— Prioritization—15-20 cases and being able to juggle this with SLA’s

Communication skills. Huge written communication component to formulate thoughts intuitively and that employees can understand policies and expectations. First round interviews will surely have questions around these so folks need to be able to articulate well via STAR method.

Daily utilization of Workday and going to investigate cases and then prioritize days.

Does the need have to be escalated? Or can this team handle it. Engage via case management system to address issues or challenges. Engage with these HR related questions.

Then also weekly team meeting and weekly one on ones. Quarterly meetings with broader teams and occasional touch bases with COE’s. Daily stand out with benefits teams to escalate questions and trends. Opportunity to collaborate with other COE’s, such as HRIS team or systems teams. Can build relationships in person or through teams. Get more insights to answer some questions from employees.

Must Have : Workday experience a must…another component of role is working through variety of tasks, creating positions in workday, reassigning tasks, creating delegate in workday or moving a worker in the work day system. Always in this system to leverage case management or look up worker profile information to respond to employee inquiries.

Skills

Human resources, Shared services, customer service

Additional Skills & Qualifications

Case Management :

• Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs).
• Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting.
• Ensure all employee interactions are handled with professionalism, efficiency, and a focus on creating a positive experience.
• Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution.
• Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service.
• Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $33.70 - $33.70 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Newport Beach,CA.

Application Deadline

This position is anticipated to close on Nov 11, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.