Program Manager, Solution Deployment

Program Manager

The Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Program Manager is responsible for supporting BD implementation & service project teams at strategic Pharmacy Automation customer sites. This position is also the BD associate that provides oversight of critical issue resolution, serving as customer advocate and promotes fleet wide adoption of BD MMS Solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a partner for planning, implementation, service & support across applicable BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.

The Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Program Manager is responsible for supporting BD implementation & service project teams at strategic Pharmacy Automation customer sites. This position is also the BD associate that provides oversight of critical issue resolution, serving as customer advocate and promotes fleet wide adoption of BD MMS Solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a partner for planning, implementation, service & support across applicable BD MMS Solutions.

Major Job Responsibilities :

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Act as the central point of contact for day-to-day tactical challenges, applying structured problem-solving and decision-making approaches
• Demonstrates knowledge of project management methodologies and relevant clinical and technical operational workflows
• Coordinates software upgrade delivery between BD SMEs & Customer
• Owns internal and customer operational meetings; lead Customer Value Reviews and conducts program progress report outs
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
• Owns Field Action organization of BD and customer communication and execution
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Responsible for customer satisfaction (OSAT & NPS)
• Maintains industry and product knowledge
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
• Ensures timely and accurate execution of administrative responsibilities to support customer specific BD business operations
• Partner with key BD stakeholders to support customer ease of doing business

Minimum Requirements :

Preferred Qualifications :

The position emphasizes the importance of being a customer advocate, having strong problem-solving skills, and being able to coordinate between multiple stakeholders. While the minimum requirements focus on educational background and basic experience, the preferred qualifications suggest they're looking for someone who can hit the ground running with industry-specific knowledge and advanced relationship management skills.

Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB / PPD (skin test), Tetanus / Diphtheria / Pertussis.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.