A company is looking for a Customer Support Specialist I with experience in a SaaS environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Diagnose and troubleshoot technical issues while providing effective solutions
Maintain detailed records of customer interactions and gather feedback for improvement
Required Qualifications
At least 3 years of experience as a Customer Support Specialist in a SaaS company
Familiarity with customer service software and CRM systems
Preferred Bachelor's degree in Information Technology, Business Administration, or a related field
Ability to multitask and manage time effectively
Patience and empathy when handling customer inquiries
Customer Support Specialist • Decatur, Georgia, United States
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