UX Researcher Job at RBC in Minneapolis

Overview Identify and deliver on the UX research needs of the RBC USWM Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Technology Experience Consultants, Product and Capability Owners to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

What you will do Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams

Document new personas as needed and refine / update those existing in the persona library

Heuristic evaluations of products, services and processes

Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space

Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments

Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering

Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback

Deliver relevant, reliable data to inform and influence teams in user-centered design decisions

What do you need to succeed? Must-have Bachelors degree or equivalent experience

2+ years’ experience developing personas, journey maps and epic stories

2+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis

End-to-end qualitative and quantitative research skills

Nice-to-have An understanding of the firm’s compliance policies and procedures

Strong technology background - able to quickly learn new tools and technologies

Strong verbal and written communication skills

Strong interpersonal and organizational skills; detail-oriented

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work.

Opportunities to build close relationships with clients.

The expected salary range for this particular position is $65,000-$115,000 depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :

Drives RBC’s high-performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

Job Skills Creativity, Detail-Oriented, Multi-Level Communication

Additional Job Details Address : 250 NICOLLET MALL : MINNEAPOLIS

City : Minneapolis

Country : United States of America

Work hours / week : 40

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-10-09

Application Deadline : 2025-10-17

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

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