Director, Market Optimization

Director - Market Optimization

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Director - Market Optimization to join our team. This position is responsible for directing operational functions and developing related programs, policies, and processes to implement the overall business strategy of non-emergency medical transportation (NEMT) operations. This individual will collaborate with senior leadership to build and execute data-driven action plans that improve service quality, drive provider accountability, and enhance stakeholder engagement across the Hawaii market.

This candidate must reside in Hawaii.

This Role

Provider Network Leadership & Execution

• Oversee transportation provider performance across all modes, ensuring achievement of KPIs (on-time rates, digital compliance, reroutes, etc.).
• Drive accountability for "Perfect Trip" standards, root cause resolution, and continuous improvement within the local provider base.
• Lead quarterly business reviews with top-tier transportation providers, including commercial, performance, and financial components.
• Collaborate closely with Credentialing, Safety, Compliance, and Network Planning teams to mitigate risk and ensure consistent service delivery.

Executive Engagement & Market Representation

Internal Leadership & Strategic Collaboration

Strategic Growth and Business Development

Supervisory Responsibilities

We are interested in speaking with individuals with the following

Salary : $133,300 - $179,900

Bonus eligible based on individual and company performance.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following :

Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com.