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Quantitative Analytics Manager

Quantitative Analytics Manager

VirtualVocationsFlushing, New York, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Quantitative Analytics Manager - Contact Center.

Key Responsibilities

Develop and refine predictive dialing strategies to maximize contact rates and profitability

Build models to forecast call volumes and optimize staffing schedules for efficiency

Design and execute experiments to improve contact center outcomes

Required Qualifications

Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field

5+ years of experience in quantitative analytics, preferably in a call center environment

Proven experience with dialer systems and workforce management tools

Strong proficiency in SQL, Python, R, or similar analytical tools

Experience with A / B testing frameworks and experimental design

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Quantitative Manager • Flushing, New York, United States