OFR Import Supervisor

Description

Job Title : OFR Import Supervisor

Job location : Indianapolis, Indiana

Role and responsibilities :

• Coordinate and ensure timely bookings with steamship carriers on behalf of customers.
• Create and confirm transport orders to ensure the pickup of shipments at the origin.
• Prepare, control, and distribute all required import documents to counterparts (carrier, consignee, supplier, etc.) in compliance with regulations and internal procedures.
• Prepare all applicable documents required by the customer.
• Ensure timely completion of import documents and coordination with customers, warehouses, steamship carrier gateway operations, and dispatch for the timely movement of cargo.
• Provide customer service and follow up on shipment status in the import area; identify incidents and ensure resolution of incidents to meet and exceed customer expectations.
• Responsible for file-level profitability.
• Audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit criteria status if needed.
• Ensure customer profiles are accurate and updated.
• Lead and mentor a team of import agents, fostering a collaborative environment to enhance performance and professional development.
• Monitor team performance against key metrics and provide guidance to achieve operational goals and improve service quality.
• May be required to perform other tasks as required.

Skills / Requirements :

Pay Range $62,475,00 - $83,300,00 + (Based on Experience)

Benefits (All Non-Union Employees)

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us : DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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