Receptionist / Sales Support

Receptionist / Sales Support

Kitchen Tune-Up and Bath Tune-Up deliver innovative kitchen and bath remodels, transforming homes and client experiences nationwide. This position is for our Matthews, NC location. We are seeking a dynamic and client-focused Receptionist / Sales Support to be the welcoming face and voice for our prospective clients. Your responsibilities include managing sales leads, answering calls, qualifying prospects, scheduling consultations, and supporting the sales process with accurate documentation. You will be the vital link between initial inquiry and project scheduling, ensuring every client feels valued and prepared for their remodeling journey. The ideal candidate is personable, highly organized, and committed to building relationships and upholding our standards of service.

Essential Functions

Lead Management & Communication :

Respond promptly and professionally to all incoming calls and web inquiries.

Conduct outbound follow-ups on new leads and older proposals, ensuring every potential client receives timely attention.

Client Qualification & Consultation Scheduling :

Qualify prospective clients by asking targeted questions to understand their needs and suitability for Bath Tune-Up or Kitchen Tune-Up services.

Confidently answer basic client questions and schedule qualified prospects for consultations with our sales team.

Sales & Pre-Production Support :

Ensure all sales paperwork is accurately completed and ready for the production team.

Coordinate and schedule site visits for information gathering before production begins.

Administrative & Team Coordination :

Maintain organized records of leads, communications, appointments, and documentation.

Collaborate with the sales and production teams to ensure seamless handoff and workflow, supporting all pre-scheduling activities.

Qualifications

Bachelor's degree or equivalent experience preferred.

1-2 years' experience in a receptionist, sales support, or client service role.

Be able to boldly ask for help when needed and recommend any additional training they feel necessary.

Excellent phone and communication skills, with a customer-first attitude.

Highly organized with strong attention to detail and follow-through.

Proficient with CRM systems, and office software.

Experience qualifying leads and scheduling appointments is a plus.

Ability to multitask and thrive in a fast-paced, remote environment.

Ownership mentality, relationship-building skills, and curiosity-driven approach to problem solving. Ability to prioritize and manage multiple projects in a fast-paced environment.