Server

Job Description

Job Description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. They are also responsible for receiving and delivering guests orders and collecting payment.

Fundamental Requirements :

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Readily smiles and maintains an engaging expression throughout full guest experience
• Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.
• Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.
• Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance
• Have a thorough knowledge of menus and be able to inform guests of dietary restrictions and allergies of each menu.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork as instructed by management
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stations are kept stocked, tidy and clean at all times.
• Service guests to the standard steps of service while implementing fundamental standards as outlined by management
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Obtain and deliver complete food and beverage orders, ensure bill is accurate and collect payment.
• Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.
• Other duties as assigned.

Qualifications

Education & Experience :

Physical requirements :

General Requirements :

Additional Information