Account Manager

A company is looking for an Account Manager to oversee customer engagement and revenue retention. Key Responsibilities Engage with customers throughout their journey to improve health metrics and drive contract renewals and expansions Facilitate sales calls and follow established processes for contract amendments, upsells, and renewals Manage customer cases related to billing and contract inquiries, ensuring timely resolution and satisfaction Required Qualifications 2 years of experience at a technology company with a SaaS subscription model 2 years in a customer-facing role in technology 1 year of daily Salesforce usage as part of core responsibilities College degree or equivalent work experience