Pool Repairs Coordinator/ ManagerPoolie • San Antonio, TX, US
No se aceptan más aplicaciones
Pool Repairs Coordinator / Manager
Poolie • San Antonio, TX, US
Hace 2 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoServe as the primary point of contact for customers regarding repair scheduling, updates, and issue resolution. Ensure empathetic, proactive, and timely communication through HubSpot, Podium, phone, and email. Oversee customer tickets, ensuring urgent issues are prioritized and resolved promptly. Verify customer satisfaction through follow-up communications and escalate unresolved concerns to upper management as needed. Oversee the full quoting process for internal and external leads, ensuring accuracy and competitiveness. Categorize quotes properly (Diagnostic Required vs. No Diagnostic Required) and ensure all quotes are created in Pool Brain. Collaborate with service and repair technicians to identify new opportunities from on-site observations. Monitor quote follow-ups all leads must be contacted within 24 hours of quote creation and track conversion rates to optimize revenue. Support consistent and effective communication strategies for lead nurturing (calls, texts, voicemails). Act as the main liaison between technicians, coordinators, and leadership, fostering collaboration and accountability. Lead weekly technician meetings using the 90 Tools system framework to review key performance indicators (KPIs), set goals, and resolve challenges. Ensure accurate KPI entry and monitoring to assess team performance and identify improvement areas. Recruit, train, and onboard new technicians, supporting their development through mentorship, technical training, and clear career progression paths. Monitor RAIL license compliance and uphold Poolies service quality standards. Maintain accurate records of customer interactions, technician notes, and job details in Pool Brain and HubSpot. Process Austin Energy rebates for variable speed pumps, ensuring full compliance with documentation and deadlines. Oversee warranty work scheduling, documentation, and communication with suppliers / manufacturers to ensure timely completion. Support payroll approvals and ensure accurate tracking of hours, bonuses, and performance-based incentives. Coordinate with HR and Finance on payroll discrepancies and personnel documentation related to hiring, performance management, or terminations. Maintain service excellence by ensuring all approved repairs are scheduled within 24 hours. Keep the repair departments schedule organized and responsive to emergencies. Achieve targeted quote-to-sale conversion rates through consistent follow-up and lead management. Uphold high customer satisfaction scores through timely communication and problem-solving. Ensure team KPIs are tracked, discussed weekly, and used to drive operational improvement. Prior experience in pool service, repairs, or related technical operations required Proven administrative and coordination experience within a fast-paced environment. Strong communication and interpersonal skills with a customer-first mindset. Ability to lead, coach, and motivate a team effectively. Excellent organizational and time-management abilities with a keen eye for detail Proficiency in scheduling, quoting, and CRM tools (e.g., HubSpot, Pool Brain). Familiarity with warranty work, rebate programs, and repair workflows. Self-motivated, proactive, and able to manage multiple priorities simultaneously. Medical, Vision, and Dental Insurance Short and Long Term disability paid for by company Employee Assistance Programs for mental health and wellness Paid Time Off 10 Company Holidays Training and Development Opportunities Employee Purpose Plan In Office at Branch Location 9 : 00 am-6 : 00 pm Monday - Friday
Description :
The Repair Coordinator / Manager plays a pivotal role in overseeing Poolies repair operations. This hybrid position combines the administrative precision of a Repair Coordinator with the leadership and operational oversight of a Repair Manager. The goal is to ensure seamless scheduling, quoting, and communication processes while driving team performance, customer satisfaction, and revenue growth.
Key Responsibilities
1. Scheduling & Workflow Management
- Coordinate and oversee all repair appointments, ensuring approved quotes are scheduled within 24 hours of approval.
- Maintain a balanced schedule with at least two days booked in advance, while preserving flexibility for emergency repairs.
- Assign jobs strategically prioritizing technician consistency (e.g., the quoting technician completes the installation when possible).
- Manage recurring filter services, scheduling at least 30 days prior to their due dates.
- Monitor and enforce the use of Pool Brain templates for accurate job creation and tracking.
2. Customer Experience & Communication
3. Quoting & Revenue Conversion
4. Team Leadership & Performance Management
5. Administrative & Compliance Responsibilities
6. Overall Performance Expectations
Requirements : Qualifications :
Benefits :
Schedule :
Compensation details : 50000-70000 Yearly Salary
PI15991ed8d4dd-29952-38957207
#True
Crear una alerta de empleo para esta búsqueda
Repair Coordinator • San Antonio, TX, US
Ofertas relacionadas
Description Summary : Coordinator Scheduling Operating Room facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guide...Mostrar más
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for th...Mostrar más
Commercial Independent Contractor for Insurance Loss Control.Independent Contractors Duties : .The physical characteristics exterior measurements general conditions photographs unusual hazards and re...Mostrar más
Position Title : Service Coordinator Engineering Excellence.This position in San Antonio TX and will be 100% onsite.Why You Should Join the Service Experts Team.
Our team consists of the very best; ...Mostrar más
The Repair Coordinator / Manager plays a pivotal role in overseeing Poolies repair operations.This hybrid position combines the administrative precision of a Repair Coordinator with the leadership an...Mostrar más
Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica.The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic...Mostrar más
PSM Coordinator (Process Safety Management).Food Manufacturing (Sous Vide).Responsible for the implementation and coordination of the elements of PS.
M (Process Safety Management) and.Risk Managemen...Mostrar más
You could be just the right applicant for this job Read all associated information and make sure to apply.POSITION SUMMARY / RESPONSIBILITIES.
Provides basic leadership skills for assigned patients, c...Mostrar más
HPR01 : Collins Puerto Rico- Aguadilla Road 110 North Km 28.San Antonio Industrial Park Aguadilla PR 00603 USA.Person or Immigration Status Requirements : .
Join Collins Aerospace as an entry level Eng...Mostrar más
JOB TITLE : F-18 Structures Mechanic.Contract (12 months with potential for extension).Aerospace / Defense / Aviation.Medical dental and vision (Cigna).
Bonus potential Priority access via Tier 1 s...Mostrar más
Servpro of NE San Antonio is hiring an Admin / Job File Coordinator!.Servpro of NE San Antonio offers : .The Admin / Job File Coordinator will work as a liaison for the customer to identify project requi...Mostrar más
PSM Coordinator (Process Safety Management).Food Manufacturing (Sous Vide).The PSM Coordinator is responsible for implementing and coordinating all elements of.
Process Safety Management (PSM).This ...Mostrar más
Kickstart Your Leadership Career in a Growing, Hands-On Field.Recent Graduates / Early Career.Looking to dive into a rewarding career where you can grow fast, gain leadership experience, and make a...Mostrar más
POSITION SUMMARY / RESPONSIBILITIES.Responsible and accountable to the Vice President of Facilities Development and Project Management for the project coordination required to manage various capital ...Mostrar más
Claims Coordinator / Claims Analyst (P&C) The Claims Coordinator / Claims Analyst will play a key role in analyzing current workflows, identifying optimization opportunities, and coordinating initiativ...Mostrar más Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.University Healthis the first and only health system in San Antonio and South Tex...Mostrar más 
UT GEAR UP All In Site Coordinator (San Antonio / Southwest).Expected to Continue Until Aug 31, 2026.The university provides employees a competitive benefits package that includes health insurance (p...Mostrar más
The Coordinadore de Prosperemos Juntos | Thriving Together (PJTT) Learning & Implementation plays a critical role as a program officer, subject matter expert, organizational / coalition coach, and in...Mostrar más
Coordinator Scheduling Operating Room - Specialty Neurosurgery
CHRISTUS Health • San Antonio, Texas, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Desk Property Adjuster (Hybrid)
USAA • San Antonio, Texas, United States
A tiempo completo
Última actualización: hace menos de 1 hora • Oferta promocionada • Nueva oferta
Loss controlInsurance Field Inspector San Antonio
Associated Services Inspections, LTD. • San Antonio, Texas, USA
A tiempo completo
Última actualización: hace 26 días • Oferta promocionada
Service Coordinator
Engineering Excellence • San Antonio, Texas, USA
A tiempo completo +1
Última actualización: hace 16 días • Oferta promocionada
Pool Repairs Coordinator / Manager
Poolie • San Antonio, TX, United States
A tiempo completo
Última actualización: hace 7 horas • Oferta promocionada • Nueva oferta
Intake Coordinator
BrightSpring Health Services • San Antonio, TX, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
PSM Coordinator
Cuisine Solutions • San Antonio, Texas, USA
A tiempo completo
Última actualización: hace 6 días • Oferta promocionada
Float Pool RN (SAN ANTONIO)
University Health • San Antonio, Texas, US
Indefinido
Última actualización: hace 16 días • Oferta promocionada
Engineering Change Request Coordinator (Hybrid Aguadilla, PR)
RTX • San Antonio, Texas, USA
A tiempo completo
Última actualización: hace 26 días • Oferta promocionada
F-18 Structures Mechanic
The Structures Company • San Antonio, Texas, USA
A tiempo completo +1
Última actualización: hace 21 días • Oferta promocionada
AdminJob File Coordinator
SERVPRO of Northeast San Antonio - 10521 • San Antonio, TX, United States
A tiempo completo
Última actualización: hace 1 día • Oferta promocionada
PSM Coordinator (Process Safety Management)
VSV WINS INC • San Antonio, Texas, USA
A tiempo completo
Última actualización: hace 1 día • Oferta promocionada
Entry Level Manager - Pool Industry
Poolie • San Antonio, TX, US
A tiempo completo +1
Última actualización: hace 13 horas • Oferta promocionada • Nueva oferta
Senior Project Coordinator PRN
University Health • SAN ANTONIO, Texas, US
A tiempo completo
Última actualización: hace 2 días • Oferta promocionada
Claims Coordinator / Claims Analyst (P&C)
Millennium Group • San Antonio, TX, US
A tiempo completo
Última actualización: hace 14 días • Oferta promocionada
Flex Pool RN (SAN ANTONIO)
University Health • San Antonio, Texas, US
A tiempo completo +2
Última actualización: hace 4 días • Oferta promocionada
UT GEAR UP All In Site Coordinator (San Antonio / Southwest)
University of Texas at Austin • San Antonio, TX, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Coordinadore de Prosperemos Juntos | Thriving Together (PJTT)
Methodist Healthcare Ministries of South Texas • San Antonio, TX, United States
A tiempo completo
Última actualización: hace 2 días • Oferta promocionada