Position Requirements:
EDUCATION AND EXPERIENCE:
Required: High school diploma or equivalent and five (5) years’ progressively responsible secretarial experience is required. Requires a minimum of 50 wpm typing or 8000-10,000 kph. Position requires extensive knowledge of PC applications. Must be proficient in MS Word, MS Excel, MS Power Point, MS Visio, Windows, Adobe Acrobat and in Internet and Intranet usage. Proficient in the use of general office equipment.
Preferred: Knowledge of medical/scientific terminology
TRAITS & SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.
Quality Support Specialist - Quality Section. • Birmingham, AL
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