Certified Field Performance Technician

Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

E SSENTIAL DUTIES AND RESPONSIBILITIES

Organize lead and maintain the warranty and service schedule.

Work with the Electrical Foreman Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

Assist with training and development for Field Service Technicians and Field Communications Technicians.

Lead regular meetings to align and train the local field service team on best practices

Support the on-boarding and training of new members of the field performance team

Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time experience rating and average dispatches completed

Assist with other tasks including inspections and site audits when assigned

M ust possess a valid Journeyman License / Electrician Certification or equivalent per local and state requirements e.g. wireman license

EDUCATION AND EXPERIENCE

3 years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry

High School diploma is required

PV design or PV electrical experience is preferred

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

Valid state or local Electrical Journeyman license required the position must possess a valid Journeyman License / Electrician Certification or equivalent per local and state requirements e.g. wireman license

SKILLS AND COMPETENCIES

Knowledge of the NEC and applicable codes and standards

Must be a motivated team player looking to succeed

Proven track record of excellent customer service

Excellent verbal and written communication skills

Excellent organizational and time management skills

Strong computer skills

Electrical / PV Installation Knowledge : Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection / tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

Safety : Adheres to company safety policies and procedures including ability to identify and report safety hazards and the ability to encourage others to work safely

Customer Service : Ability to establish rapport build relationships and loyalty with external and internal customers and coworkers and remains tactful when communicating

Results Driven : Proven ability to meet deadlines and key metrics. Works independently as a team player and drives results in a fast paced team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals

Problem Solving : Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

PHYSICAL DEMANDS

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

Ability to work on rooftops with various angles and surfaces which requires frequent bending twisting squatting climbing kneeling crawling turning standing and balance

Ability to climb ladders

Ability to work in outdoor weather conditions including but not limited to : excessive noise extreme heat extreme cold wet environment and humidity

Ability to frequently utilize hand functions requiring fine motor skills including but not limited to : fine manipulation grasping and pinching

Ability to work within the safe range of equipment such as ladders fall protection harnesses and other personal protective equipment

Ability to work and maintain balance on roofs and other areas of height

Ability to work in the sun and possibly low light conditions

Ability to walk on rafters roof tiles and roof shingles without damage

Ability to distinguish colors such as red black yellow white green

Ability to work in confined spaces such as attics basements and crawl spaces which requires kneeling and crouching

Ability to hear verbal commands and warnings

Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification as well as the essential functions a person must be able to perform to do this is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race color religion citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law.

Recruiter : Suzanne Goheen ()

Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary / wage for this opportunity :

$31.01 to $41.35

Compensation decisions will not be based on a candidates salary history. You can l earn more here.

This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here : EEO Sunrun

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 31 - 41