Enterprise UX / UI Researcher

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Role : Lansing, MI - IT - DTMB - Agency Services - Enterprise Services - Programmer 3 - OCI - User Experience (UX) Researcher

Location : Lansing, MI(On-Site)

Job ID : 132852

Client : State of MI

Type : C2C / W2

Local candidates only. Candidates must be located within 2 hours of Lansing, MI

Top Skills & Years of Experience :

• 5+ years of UX researcher experience
• Strong understanding of UI Design
• (Full Job Description Attached)

Clear and concise written and verbal communication is crucial to success and productivity in this role.

Job Description - Programmer 3 - User Experience (UX) Researcher

Overview :

The State of Michigan is working to transform how our community interacts with state government. As a UX researcher, you will join the Office of Continuous Improvement, Human- Centered Design program working on enhancing the customer journey of high-impact projects across all of state government. You will collaborate closely with business stakeholders, developers, and designers and be a voice for our users. You will be involved in conducting up-front user research and sharing feedback with the agency program.

Job Description :

As a UX researcher, you will be responsible for helping define and drive the design of state services or applications. You will reveal what our users need from our services by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive and seamless.

Responsibilities :

Skills / Requirements :

o Creating wireframes and prototypes and using various tools (Figma, Sketch, or equivalent).

o Creating user personas and user journey maps.

o Empathy mapping development.

o Leading user workshops and facilitating sessions.

o Generating insights from data and effectively sharing research results.

o Planning and conducting usability testing.

o Research-related tasks including research, planning, evaluating, and iteration.

o Formulating specific, answerable, and practical questions.

o Collaborating effectively with stakeholders and acting as a strategic partner in decisions.

o Remote testing tools.