Talent.com
Customer Care Representative
Customer Care RepresentativeNational Jewish Health • Glendale, Colorado, United States, 80246
Customer Care Representative

Customer Care Representative

National Jewish Health • Glendale, Colorado, United States, 80246
Hace 11 días
Tipo de contrato
  • A tiempo completo
  • A tiempo parcial
Descripción del trabajo

WORK FROM HOME – FULL TIME

National Jewish Health – Tobacco Cessation Program

  • Remote positions with our team are currently available for candidates located in

CO, TX, WI, AZ, CA, IL, FL, HI, and NY.

Position Summary

The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.

Essential Duties

  • Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
  • Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
  • Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
  • Maintains call center metrics and individual performance standards.

    • Other Duties

  • None

    • Competencies

  • Accountability : Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  • Attention to Detail : Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Customer Focus : Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
  • Decision Making : Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Informing and Communicating : Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

    • Supervisory or Managerial Responsibility

    None

    Travel

    None

    Core Values

  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Be well groomed, appropriately for your role and wear ID Badge visibly.
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  • Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  • Wears appropriate PPE as outlined by the infection control policies and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.

    • Minimum Qualifications

  • Education : High School Diploma or equivalent required.
  • Work Experience : A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.
  • Special Training, Certification or Licensure : Fluent in English and Spanish preferred.

    • Salary Range : Salary for this position is set at $20.00 / hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00 / hour lanugage differential.

    Benefits

    At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Comprehensive Medical Coverage : Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off : Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans : Coverage effective the first of the month after hire.
  • Retirement Savings : 403(b) plan with employer contributions after two years.
  • Wellness Incentives : Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement : Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance : Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness : Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance : Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits : Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts : Savings on local services, insurance, and RTD bus passes.

    • PI6de491834c64-30511-39084709

    Crear una alerta de empleo para esta búsqueda

    Customer Care Representative • Glendale, Colorado, United States, 80246

    Ofertas relacionadas
    Technical Customer Support Representative

    Technical Customer Support Representative

    Maxar Technologies • Westminster, CO, United States
    Indefinido
    Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, c...Mostrar más
    Última actualización: hace 6 días • Oferta promocionada
    Licensed Insurance Sales Representative - P&C

    Licensed Insurance Sales Representative - P&C

    Homesite • Sedalia, CO, US
    A tiempo completo
    This position is responsible for quoting and selling insurance policy premiums to incoming sales prospects from advertising ad purchased leads while providing excellent customer service to new and ...Mostrar más
    Última actualización: hace menos de 1 hora • Oferta promocionada • Nueva oferta
    Care Partner MC

    Care Partner MC

    Cogir Senior Living • Broomfield, CO, United States
    A tiempo completo +1
    Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to g...Mostrar más
    Última actualización: hace 2 horas • Oferta promocionada • Nueva oferta
    Customer Care Specialist

    Customer Care Specialist

    Serenity Mental Health Centers • Lakewood, CO, US
    A tiempo completo
    Quick Apply
    Customer Care Specialist - No Healthcare Experience Needed.Make a Meaningful Impact – Bring Compassion, We'll Provide the Training. No medical experience required.We provide full paid training...Mostrar más
    Última actualización: hace más de 30 días
    Customer Care Agent I

    Customer Care Agent I

    Denver Staffing • Denver, CO, US
    A tiempo completo
    Customer Care Agent I Specialty Banking Denver, Colorado.At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thr...Mostrar más
    Última actualización: hace 25 días • Oferta promocionada
    0000 Facility - Patient Account Representative

    0000 Facility - Patient Account Representative

    Acadia Healthcare • Westminster, CO, United States
    A tiempo completo
    Call and status outstanding claims with third party payors.Review claims issues and make corrections as needed and rebill. Utilize claims clearing house to review and correct claims.Resubmit electro...Mostrar más
    Última actualización: hace 15 días • Oferta promocionada
    Patient Account Assoc I Credit Balances

    Patient Account Assoc I Credit Balances

    North Carolina Staffing • Broomfield, CO, US
    A tiempo completo
    Job Opportunity At Peaks Regional Office.Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling process...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Castle Rock, Colorado
    Teletrabajo
    A tiempo completo +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Customer Support Representative (CSR) / Parts & Service

    Customer Support Representative (CSR) / Parts & Service

    4 RIVERS EQUIPMENT, LLC • Frederick, CO, US
    A tiempo completo
    If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This posit...Mostrar más
    Última actualización: hace 4 días • Oferta promocionada
    Patient Care Coordinator

    Patient Care Coordinator

    Western Dental • Castle Rock, Colorado, USA
    A tiempo completo
    The Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients ensuring a seamless and welcoming experience from the moment they this role the PCC will greet patients war...Mostrar más
    Última actualización: hace 18 días • Oferta promocionada
    Patient Account Assoc II Credit Balance and Acct Review

    Patient Account Assoc II Credit Balance and Acct Review

    Georgia Staffing • Broomfield, CO, US
    A tiempo completo
    Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, a...Mostrar más
    Última actualización: hace 20 horas • Oferta promocionada • Nueva oferta
    Patient Account Assoc II Credit Balance and Acct Review

    Patient Account Assoc II Credit Balance and Acct Review

    Boston Staffing • Broomfield, CO, US
    A tiempo completo
    Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, a...Mostrar más
    Última actualización: hace 8 horas • Oferta promocionada • Nueva oferta
    Customer Care Manager II

    Customer Care Manager II

    PulteGroup • Englewood, CO, US
    A tiempo completo
    Build a Career That Builds Your Future.Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellen...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Patient Account Assoc I Credit Balances

    Patient Account Assoc I Credit Balances

    Idaho Staffing • Broomfield, CO, US
    A tiempo completo
    Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, a...Mostrar más
    Última actualización: hace 8 horas • Oferta promocionada • Nueva oferta
    Customer Service Sales Representative

    Customer Service Sales Representative

    Farmers Insurance Metro North District • Westminster, CO, US
    A tiempo completo
    Quick Apply
    We are looking for a licensed staff to work in an insurance agency.A staff member will act as a liaison, provide product / service information, and resolve any emerging problems that our customer acc...Mostrar más
    Última actualización: hace más de 30 días
    Healthcare Claims Processing Representative

    Healthcare Claims Processing Representative

    Oliver Behavioral Consultants • Thornton, CO, USA
    A tiempo completo
    Quick Apply
    The Accounts Receivable Specialist is responsible for managing the financial reimbursement process, including insurance claim follow-up, payment posting, and resolving outstanding patient and insur...Mostrar más
    Última actualización: hace más de 30 días