Bell Attendant

Administration

Escort incoming guests to rooms.

Assist guests with luggage.

Inspect guest room to ensure that it is in order and that supplies are adequate.

Explain features of room such as operation of radio television in-room movie system etc.

Offer information pertaining to available hotel services points of interest and entertainment attractions.

Deliver messages and run errands.

Transport guests in hotel van within property requirements.

Maintain cleanliness of both interior and exterior of van.

Maintain all mileage records on a daily basis.

Report all trips to front desk; length of drive as well as length of time spent.

Keep record of calls for service.

Deliver packages suitcases and trunks.

Set up sample rooms.

Respond to and resolve guest requests complaints or questions in a courteous and timely manner.

Support

Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.

Ability to accurately report information.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality.

Personal Effectiveness

Projects and assignments are completed thoroughly professionally and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

Understands and communicates the StepStone Culture and core values.

Expresses ideas and conveys information clearly effectively and professionally.

Actively listens to others.

Conveys company information decision or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

These are required of every associate. Minimum lifting of 50 pounds. Pushing bending stooping upward reaching manual dexterity. Hearing writing typing. Minimum pulling of 50 pounds. Other duties may be assigned. Additional responsibilities specific to you are : Must have a comprehensive knowledge of all hotel departments and functions. Must have a knowledge of applicable Federal state and local health safety and legal regulations. Must have a knowledge of mathematical and computer skills. High school education and relevant training and experience preferred. Ability to timely obtain any required licenses or certificates. CPR training required; first aid training preferred. Additional language ability preferred.

Key Skills

Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning

Employment Type : Full Time

Experience : years

Vacancy : 1