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Experienced Veterinary Client Service Representative / Receptionist- Abingdon Square Veterinary Clinic

Experienced Veterinary Client Service Representative / Receptionist- Abingdon Square Veterinary Clinic

Veterinary Innovative PartnersNew York, NY, United States
Hace 20 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Experienced Veterinary Client Service Representative / Receptionist

Abingdon Square Veterinary Clinic is seeking a dedicated and customer-focused individual to join our team as a full-time Veterinary Client Service Representative / Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Are you ready to take your skills to the next level in a beautiful, modern facility? At Abingdon Square Veterinary Clinic, we're not just about top-notch care for our furry friends we're building a team that's passionate about making a real difference! Our state-of-the-art clinic is located at 374 6th Ave, New York, NY, and we're looking for an experienced, skilled Client Service Representative to join us as we elevate pet care to the next level.

Why You'll Love Working Here :

Our gorgeous, spacious facility was built with both pets and people in mind :

  • 5 large, beautifully designed exam rooms
  • A cutting-edge surgical suite where precision meets comfort.
  • A dedicated dental suite with 2 dental tables to make every procedure smooth
  • An incredible staff lounge where you can relax, recharge, and enjoy top-tier amenities.
  • The latest in veterinary technology and a cloud-based medical record system to make your job easier and more efficient.

At Abingdon Square, we believe that happy, healthy pets make happy people, and we go above and beyond to offer gold-standard veterinary care. Our services include routine and advanced soft tissue surgery, dental care, and urgent care during business hours. We're Fear Free, Feline Friendly Certified, and Human-Animal Bond Certified, because we know that caring for animals requires both skill and compassion.

Responsibilities :

  • Client Interaction and Communication :
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
  • Check-In and Check-Out Procedures :
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
  • Administrative Tasks and Record Keeping :
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
  • Client Education and Support :
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
  • Team Collaboration :
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.
  • The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

    Qualifications :

  • Previous experience working in a veterinary setting is required
  • Preferred experience using Vetspire practice management software
  • Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
  • Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
  • Ability to multitask and handle a fast-paced environment with attention to detail.
  • Proficiency in using computer software, including practice management systems and Microsoft Office.
  • Organizational skills to manage appointments, records, and administrative tasks.
  • Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
  • Benefits :

    Salary Range : $21-26 an hour to commensurate with qualifications and experience

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Tuition assistance
  • Uniform allowance
  • Discounted healthcare for personal pets
  • At Abingdon Square Veterinary Clinic, we're proud to offer the highest quality care for cats and dogs in New York City. Our team is close-knit, supportive, and dedicated to excellence and we've got the tools and technology to make sure you thrive in your role. Our clinic is more than just a workplace it's a place where your passion for animals can truly shine. If you're ready to step into a new, exciting chapter of your veterinary career in one of NYC's premier clinics, we'd love to meet you. Let's write the next success story for pets and their families together.

    Apply Now to join the Abingdon Square Vet Clinic's family and make a real difference in the lives of pets and their people!

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