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ServiceNow Engineer

Five Iron LLCFranklin, TN, United States

Hace más de 30 días

Tipo de contrato

A tiempo completo

Descripción del trabajo

About the job ServiceNow Engineer

5iron ServiceNow Engineer

5iron is a privately held, rapidly growing company, providing best-in-class managed cybersecurity operations in the financial sector. 5iron redefines industry expectations by taking an active role in the protection of financial organization, delivering eyes on 24x7x365 cybersecurity operations to effectively minimize cyber risk inside these organizations. Bringing years of information security experience with financial institutions, our managed security operations protect critical network infrastructure from the growing number of threats to banks and the financial services industry.

5irons Security Operations Center (SOC) is in Franklin, Tennessee and all security operations are run from this facility. 5iron does not use a Virtual SOC in which Security Analysts work from home or another remote location which can slow response times and affect client security. Our goal is more than notificationOur goal is remediation and resolution.

We are currently looking for a ServiceNow Engineer to join our growing SOC team.

Responsibilities :

Perform day-to-day support and maintenance of the ServiceNow environment
Provide general support, administration and maintenance of ServiceNow platform and associated applications
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Work closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with end users to resolve support issues within ServiceNow
Monitor health, usage and overall compliance of ServiceNow and its applications
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts

Additionally, the ideal candidate can :

Communicate with all levels of management including client executives (i.e, interpersonal skills, approachability, effective listening skills, appropriate use of style and language for the audience)

Develop clear directions, instructional materials, and SOPs

Tailor technical and planning information to a customer's level of understanding

Stay abreast of industry trends and innovations and leverage for our client

Required Skills and Experience :

Bachelor's degree

3 -5 years of experience specifically supporting the processes and administration of ServiceNow

Experience with workflow editor and flow designer

Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services

Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts

Experience loading, transforming and importing data

Excellent verbal and written communication skills; ability to communicate clean, organized and thorough information and data appropriate for the intended audience

Must have ServiceNow System Administration Certification or be willing to obtain within six months of employment

What We Offer

Five Iron offers premium benefits that are intended to support our people and their families. These include :

Company-paid health, dental and vision insurance plans for the employee

Up to a 4% 401k company match that vests immediately, its yours to keep

Generous paid time off and 10 holidays per year

Paid time off to vote and volunteer

Paid time off on your birthday because its your special day

Up to $100 per month for your internet and cell phone service

Team building events

Employee-selected lunch served every Friday

This is an on-site position in the 5iron SOC in Franklin, TN

Job Type : Full-time

Additional

All candidates will be required to take an extensive background check, credit screen, and drug screen prior to employment

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Servicenow Engineer • Franklin, TN, United States

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