Workforce Real-Time Coordinator

A company is looking for a Workforce Real Time Coordinator to manage real-time resources across various communication channels.

Key Responsibilities

Manage ticket distribution, scheduling, and adherence across Voice, Email, and Messaging channels

Monitor incoming volumes in real-time and arrange additional coverage as necessary

Collaborate with management to analyze and improve support delivery

Required Qualifications

Work experience in an analyst position

Previous experience using CX platforms, preferably Zendesk

Basic proficiency in Google Sheets / Microsoft Excel

Amazing work ethic and ability to multitask

Willingness to learn and master new systems