Patient Case Manager

Location : Vineland Modern Dentistry

Reports To : Office Manager / Treatment Coordinator

Employment Type : Full-Time

About Stride Dental Group

Stride Dental Group is a fast-growing, tech-forward dental organization committed to delivering expert, compassionate care across Central Florida. Our offices are locally owned and operated, with a focus on same-day dentistry, insurance maximization, and a seamless patient experience. We believe in empowering our teams to grow, innovate, and serve patients with excellence.

Position Summary

The Patient Care Coordinator (PCC) is the first and last impression for every patient who visits our practice. This role blends hospitality, accuracy, and operational excellence to ensure that each patients visit is smooth, efficient, and memorable. Youll manage the schedule, coordinate treatment appointments, verify insurance, submit claims, and help maintain the heartbeat of the front office.

You will collaborate closely with the Office Manager, Treatment Coordinator, hygiene, and clinical teams to ensure optimal schedule utilization and a five-star patient experience.

Key Responsibilities

Patient Experience & Front Office Operations

• Warmly greet all patients in person and on the phone with empathy, professionalism, and urgency.
• Manage check-in and check-out processes, verifying patient information, collecting payments, and scheduling follow-up      appointments.
• Document every patient interaction in the communication log per HIPAA standards.
• Ensure all patients leave with their next hygiene and doctor appointments scheduled.

Scheduling & Production Support

Insurance & Claims Accuracy

Communication & Documentation

AR & Downtime Management

Core Competencies & Expectations

Key Performance Indicators (KPIs)

Qualifications

Compensation & Benefits

Schedule

Full-time, MondayFriday, 7 : 30 AM to 4 : 30 PM (1 PM on Fridays).

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