Team Lead

Job Title

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

Ensures team members complete all work-related activities and assignments on time. Communicate to manager any problems that have appeared.

Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities.

Identifies and researches to resolve accounts payable and receivable billing issues. Resolves complex account payables and receivable discrepancies. Working with daily finance activity reports.

Monthly service fee invoices and Cost Plus 1% revenue, checked for accuracy and ensures creation of invoices are completed timely. Ensure accuracy of all documentation that has been received.

Participation in weekly / monthly meetings with FXS Revenue Services to resolve complex billing discrepancies and support company Invoicing Manager.

Ability and knowledge of daily work schedule and procedures. Fills in to complete reports and daily tasks as needed.

Works with manager in anticipating and / or identifying any existing problems with an individual team member's productivity / performance and also with the team as a whole as needed. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve production and results.

High school diploma / GED.

At least 3 years business experience of which 1 year is in a brokerage industry and / or customs brokerage working environment.

Strong communication, multitasking, and organizational skills.

Ability to maintain strong working relationships with both internal and external customers.

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Preferred Qualifications :

Shift : Mon - Fri 7 : 00 AM - 3 : 30 PM CST.

Location : This is an in office role based in the Memphis area.

Pay Transparency : Pay :

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.