Automotive Sales & Service Advisor

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Overview

We are looking for a Sales and Service Advisor to become an integral part of our dynamic team. In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive top-notch care.

Responsibilities

• Promptly greet customers in a professional and courteous manner in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge and document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide an accurate quote that includes cost and time of completion for the services approved by the customer; provide updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post-repair and declined services follow up phone calls to ensure customer satisfaction.
• Track all new returns, core returns, and warranty parts for individual customers.
• Other duties as assigned.

Qualifications

Compensation & Benefits

Compensation : $40,000 – $60,000 per year.

About Sun Auto Tire & Service

T.O. Haas Tire serves the community! We have been in business since 1947, with 24 locations across Nebraska, Kansas, and Iowa. We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs many automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.

Equal Employment Opportunity

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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