About Baselayer :
Trusted by 2,200+ financial institutions, Baselayer is the intelligent business identity platform that helps verify any business, automate KYB, and monitor real-time risk. Baselayer's B2B risk solutions & identity graph network leverage state & federal government filings and proprietary data sources to prevent fraud, accelerate onboarding, and lower credit losses.
About You :
You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.
Must-Have Requirements :
- You have 2+ years of experience in a technical role, product management, or customer-facing position
- You possess fundamental knowledge of API concepts and web technologies
- You're detail-oriented and able to document requirements effectively
- You're a natural problem-solver who enjoys finding solutions to complex challenges
- You're adaptable and can navigate ambiguity with confidence
- You're highly collaborative and enjoy working with cross-functional teams
Nice-to-Have :
Experience in solutions engineering, implementation, or technical customer successBasic coding skills in Python or JavaScriptFamiliarity with identity verification, KYC / KYB processes, or financial complianceExperience with fintech or financial institutionsExperience leading technical discovery calls, product demos, or implementation workshopsResponsibilities :
Technical Consultation : Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutionsImplementation Support : Guide customers through API integrations and ensure successful deployment of Baselayer productsSolution Design : Create technical documentation and implementation plans that address specific customer needsProduct Demonstrations : Deliver technical demonstrations that showcase Baselayer's capabilitiesCross-functional Collaboration : Work closely with sales, product, and engineering teamsTechnical Documentation : Develop implementation guides and solution architectures for various customer scenariosCustomer Training : Educate customers on Baselayer's products and APIsFeedback Loop : Collect and communicate customer feedback to product and engineering teamsContinuous Learning : Stay current with industry trends and emerging technologies in the identity verification spacePost-implementation Support : Provide ongoing technical guidance to ensure customer successBenefits :
Hybrid in NYC. In office 3 days / weekFlexible PTOHealthcare, 401KSmart, genuine, ambitious teamBaselayer is dedicated to a vibrant and diverse company culture.We offer a variety of co-working options, with 2-3 days in office together, and optional company social events.
It's important to us that your physical and mental health are taken care of. To that end, we provide excellent healthcare, dental, and vision, and paid time off.
Salary Range :
$95k - $130k + Equity - 0.05% - 0.25%