Content Studio Account Specialist

About Flywheel

Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we offer a career with real impact endless growth opportunities and the support you need to be the best you can be.

Opportunity

Were looking for an Account Specialist to join our team as part of our Content Studio function. The Account Specialist will support Senior Account Managers or Directors while also independently serving as a primary point of contact for their assigned clients and maintaining or even expanding relationships by ensuring eRetail content is delivered on brief on time and on budget.

One of the most important aspects of the Account Specialist role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. Being a great project manager requires being able to manage timelines organize and prioritize work to be completed and prepare content studio team members for success by ensuring they have the required information to work on and complete creative work that will meet client expectations.

Account Specialists are key points of contact for the client and the internal team. Being a point of contact means that communication flows through you serving as a conduit between the client and internal team members. It is your responsibility to keep communication flowing accurately and in a timely manner.

Another key aspect to success is to become a subject matter expert across retail content touchpoints understanding the role of content best practice retailer and marketplace nuances and how content supports our clients business initiatives. Becoming a subject matter expert paired with solid project management will ensure success in supporting the internal team and clients.

What youll do :

• Collaborate cross-functionally to shepherd clients and team members through the content process from brief to creative reviews to final execution by preparing and leading client status with accurate timelines prioritizations and proactive planning for incoming projects.
• Manage client interactions in a manner that establishes credibility and trust as a business advisor become a subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals.
• Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs.
• In collaboration with the assigned Account Lead support the development of content business reviews competitive analysis financial trackers and content or category-specific trends.
• Be proactive about solving problems even if its outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.

Who you are :

#LI-AG1

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive fun and engaging culture.

The Interview Process :

Every role starts the same an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call but you can expect to meet several people from the team 1 : 1 and there might be further skill assessments in the form of a Take Home Assignment / Case Study Presentation or Pair Programming / Live Coding exercise depending on the your initial call we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.

For more information about what data we collect and how we use it please refer to our.

We leverage AI technology to streamline our hiring workflow though all candidate decisions are made by our Talent Acquisition Team

IMPORTANT ALERT : Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. Weve identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more click here.

Please notewe do not accept unsolicited resumes from 3rd party Recruitment Firms.

#LI-HYBRID

Required Experience :

IC

Key Skills

Sales Experience,Customer Service,Google Docs,Management Experience,Millennium,Retail Sales,Data Management,Salon Software,MINDBODY,Sales Management,Leadership Experience,Yoga

Employment Type : Full Time

Experience : years

Vacancy : 1