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Operations Manager
Operations ManagerWatermill Express LLC • Fresno, CA, US
Operations Manager

Operations Manager

Watermill Express LLC • Fresno, CA, US
Hace 7 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Summary / Objective :

  • The primary objective of the Operations Supervisor is to be a hands-on leader responsible for delivering guidance and technical support for Field Personnel as assigned.
  • This leader will monitor operations performance and technical aspects of the refill stations to create a safe and efficient work environment.
  • This position is responsible for meeting the market’s key performance indicators (KPI).
  • Every Watermill Express employee is expected to perform their job in a professional manner to provide the best possible service to our customers.
  • This includes following all policies, procedures, job duties and the company’s Pledge of Conduct.
  • The Pledge of Conduct includes conducting work honestly, fairly and with integrity.

This position is hourly, non-exempt ranging from $22-$32 Essential Functions :

  • Perform supervisory duties for all assigned personnel.
  • Ensure operational uptime for assigned units.
  • Maintain the station maintenance program which ensures the company’s quality standards are met.
  • Participate in and / or oversee collection procedures.
  • Operate within maintenance, repair, and controllable expense budgets.
  • Keep a positive attitude when interacting with customers.
  • Maintain a professional appearance (clean uniform and vehicle).
  • Oversee routine service and maintenance on company vehicles.
  • Oversee market’s vehicle organization, maintenance, and cleanliness.
  • Lead technical operations within the market.
  • Function as the subject matter expert to assist in resolving high-level technical issues with our refill stations.
  • Evaluate employee performance and / or identify technical and performance training opportunities to ensure Company standards are met.
  • Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
  • Provide SMART training and ensure all employees are certified.
  • Provide safety training to all employees and ensure the market employees follow all safety protocols.
  • Review and monitor unit support systems and delegate actions to appropriate staff.
  • Assist with warehouse organization and cleanliness, as needed.
  • Support District Manager and Regional Manager as needed.
  • Regular and predictable attendance for required schedule.

    • Follow safety guidelines and act in a safe manner All other duties assigned Benefits :

  • Company provided vehicle.
  • Comprehensive medical insurance- no monthly premium for employee only coverage.
  • Employer HSA contributions (if applicable).
  • Company provided life and AD&D insurance.
  • Optional benefits include dental, vision, supplemental life, short-term disability, accident and critical illness coverages.
  • Company provided Employee Assistance Program (EAP).
  • Vacation accrual.
  • Paid holidays. 401k and Roth eligibility with company match.
  • Company provided attire.
  • Incentive opportunities available (FT positions).

    • Knowledge, Skills, Abilities :

  • Strong leadership and team building skills.
  • Ability to balance hands-on with oversight duties.
  • Well-developed written and oral communication skills.
  • Strong working knowledge of ERP, technical support systems, and MS Outlook.
  • Team player with positive attitude.
  • Bilingual English / Spanish preferred.
  • Ability to operate standard office equipment.
  • Ability to read written instructions.
  • Ability to operate a smart phone.
  • Clean motor vehicle record and current valid driver license.
  • Ability to work on-call for rotating weekends and evening.
  • Ability to clearly communicate technical information.
  • Basic mathematical skills.
  • Familiar with use of voltmeter and similar diagnostic equipment.
  • Electrical, maintenance, repair, or similar experience preferred.
  • Willing to gain certifications as required.

    • Physical Requirements :

  • Ability to lift 50 pounds.
  • Capable of climbing ladders, walking, standing, stooping and bending.
  • Ability to work safely in limited space inside refill stations.
  • Ability to work in a variety of weather conditions, including extreme heat and cold.
  • Ability to safely operate a motor vehicle.

    • Education and Experience :

  • High School Diploma or equivalent preferred.
  • Advanced electrical and plumbing knowledge and experience required.
  • Refrigerant and backflow certification preferred.
  • Prior leadership experience preferred.

    • If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today! https :

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    Operations Manager • Fresno, CA, US

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