Order Fulfillment Specialist

Job Description

Job Description

The position is responsible for managing and executing the Order Fulfillment process according to Customer’s Service Level Agreements, execute Purchase Orders and Logistics.

• Order Fulfillment

o Process customer orders through the ERP system

o Send Order acknowledgment and order confirmation within 24 hours

o Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.

o Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements

o Capable of resolving escalated issues arising from operations and requiring coordination with other departments

o Ensure proper paperwork is sent to Customers prior delivery

o Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment

o Excellent proactive customer communication regarding order status through email and over phone

o Update Order Master in a daily basis

o Attend and contribute to production meetings daily.

o Service Level Agreements Metrics Management

o Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met

o Estimates load size for the order and obtains shipping quotes from freight companies

o Tracks all shipments and keeps delivery records on file and measure on time deliveries

o Review and approve invoices from carriers

o Execute Purchase Orders based on PO requisitions from Planning, vendor requirements

Education

High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and / or Logistics (within the Chemical Industry a plus)

Preferred Experience / Skills

B.A. / B.S. Degree Preferred

APICS certification a plus

Microsoft Excel - Advanced

QuickBooks or any ERP experience a plus

MS Power BI experience a plus

Personable a must! - customer engagement is required