Enrollment Services Advisor I

Job Description

What We Want

Are you passionate about helping students succeed?

As an Enrollment Services Advisor I, you’ll assist prospective, current, and former students with their enrollment needs, including scholarships, financial aid, veteran benefits, billing, registration, and admissions. You’ll also participate in presentations and workshops to support students and their families. We’re looking for a customer service-oriented individual with experience in higher education or advising. If you’re adaptable, comfortable communicating in various formats, and excited to enhance the student experience at Texas A&M, we invite you to apply!

What You Need to Know

Salary: $45,/ Compensation will be commensurate to selected hire’s experience

Cover Letter & Resume: A cover letter and resume are strongly recommended

Schedule: Evening and weekend work may be required

Qualifications

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience

• Four months of student worker, customer service or related experience

Preferred Qualifications:

• Bachelor's degree

• Extensive experience in customer service

• More than one year of experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and student accounts

• Background in general office conditions with much time spent in contact with students

• Experience in advising students in higher education

• Proficient in the use of Microsoft products

• Ability to provide exceptional service to multiple customers

• Knowledge of Student Information Systems

• Knowledge of financial aid counseling, verification, rules, and regulations, student billing, admissions and/or registrar offices

• Knowledge of an enrollment management area focusing on outreach and/or retention

• Ability to develop and make presentations

• Bilingual in Spanish

Responsibilities

Advising:

• Advises and counsels students and prospective students on resolving their educational questions and concerns including, but not limited to financial matters involving, scholarships, financial aid, business services, registration, enrollment, admissions, and veterans’ benefits

• Guides students and prospective students to appropriate resources and triages questions to the appropriate partner office

• Communicates with current and prospective students via in-person meetings, video conferences, telephone, email, chat messages, etc.

• Reports any concerns to supervisor and assists prospective students in their admissions and enrollment process

Policies and Procedures:

• Maintains knowledge of TAMU policies and procedures, as well as knowledge of current federal, state, and institutional policies, procedures and regulations pertaining to enrollment and academic services specialty

• Provides information and advises departments and external customers on TAMU policies and procedures for enrollment and academic services activities

• Prepares documents and correspondence for internal and external customers

• Documents customer interactions in the CRM, SIS, and/or other databases as appropriate, and updates student information in the SIS according to procedure

Presentations and Events:

• Participates occasionally in programs, events, and activities to recruit and/or educate current and prospective students, parents, or departments

• Responds to inquiries about program, events, and seminars, and workshop offerings

• May deliver informational workshops, trainings, and seminars on specialized topics under enrollment and academic services

• May serve on internal department committees or working groups

Mentoring or Training:

• May mentor or train new staff through shadowing and observation

Who We Are

The Aggie One Stop will be an integrated student services office which enhances the student experience by providing high quality customer service for student enrollment services in one place. The Aggie One Stop will provide customer service for the following offices: Admissions Customer Service, Scholarships & Financial Aid, Student Business Services and Registrar.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatic enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.