211 Community Resource Database Specialist & Data Entry Associate

Overview

211 Community Resource Database Specialist & Data Entry Associate

Reports to : 211 Statewide Operations Director

Location : Must Reside in Wisconsin

United Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time, regular, non-exempt position.

ABOUT UNITED WAY OF WISCONSIN

United Way improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. The United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.

Core Competencies

Candidates must be able to demonstrate strong analytical and critical thinking skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to updating and improving the community resource directory is essential with an understanding that success will include in person conversations, professional phone, and written communication skills, and be comfortable with using modern technical platforms to enter data and edit content using a systemwide style guide.

The individual should have exceptional listening skills, a high level of energy and integrity; compassion for all members of the community and staff and is initiative-taking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

• Service Directory Curation and Data Entry : Regularly update and maintain a comprehensive directory of community service providers, including contact information, eligibility criteria, and service details.
• Verify agency programs and index the services according to a standard indexing system.
• Conduct research to identify service providers missing from the directory and add resources and incorporate them into the database.
• Ensure data accuracy by verifying information with providers and updating as needed.
• Ensure compliance with national accreditation, taxonomy, and coding standards.
• Outreach and Community Engagement : Assist in implementing outreach strategies to raise awareness about available services within the community.
• Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.

QUALIFICATIONS

WORKING CONDITIONS

Physical and Mental Demands

Note : This description reflects the current duties and responsibilities and is not intended to be all-inclusive. Duties may be added or changed at any time without notice.

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