Sr Client Service Representative

Job Description

Job Description

About Harvard Bioscience - A career with Harvard Bioscience ("HB") is an experience where our employees are energized and aligned to our purpose – enabling discovery, safety, and production of tomorrow's therapeutics. HB is a venerable 100+ year old company, known as an innovative developer, manufacturer, and distributor of scientific research tools for the life science market, known for technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. HBIO has serious growth potential. The Senior Leadership Team that took over approx. 18 months ago is determined to professionalize the various functions and to align the constituent brands in such a way that cross selling is an important factor of growth. Our products cover the range from molecular, cellular, tissue, organ, preclinical and clinical technologies and solutions.

Opportunity

The company is looking for an energetic Sr Client Services Representative in our Minneapolis, Minnesota office to enhance client satisfaction and loyalty by accurately and promptly providing an excellent level of service to Clients, sales representatives and internal Clients. Responsible for a variety of tasks related to all aspects of order management and communicating with external and internal Clients.

Essential duties and responsibilities

Provide Customer-centric approach to client needs and satisfaction in all interactions. Order Management Support to Clients, both internal and external. Communicate with Planning, Shipping and Accounting as needed to ensure Client satisfaction. Conversing with clients via email and telephone; fostering positive and professional relationships, understanding client needs and building trust. Identifying and resolving client issues and complaints, escalating complex problems to the appropriate departments, and ensuring timely resolution. Contributes to measurable team and / or organizational objectives.

Skills and Abilities required

Career-Development position within field. Requires moderate skill sets and developing proficiency within discipline. Moderate supervision with latitude for independent judgment.

• Exceptional phone skills that result in an exceptional Client experience
• Strong verbal, written, listening, and electronic communication skills
• Detail oriented and accurate in taking and handling orders
• Manage multiple tasks and effectively respond to changing priorities
• Demonstrate and apply problem solving skills to address issues within company guidelines
• Proficiency in computer skills including Word and Outlook; basic Excel knowledge
• Experience with a Contact Database and ERP system and ability to learn new software quickly
• Basic math and reasoning skills
• Ability to work and contribute in a teamwork environment
• Willing to learn new skills and methods to accommodate company growth

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