Customer Success Manager

Customer Success Manager

AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty.

The Role

We're looking for a Customer Success Manager (CSM) to drive long-term success for our strategic North American customers. As the primary point of contact for a portfolio of active SaaS accounts, you'll own customer satisfaction, engagement, and retention - ensuring our customers consistently realize value from our platform. You'll build trusted relationships across all levels, from field managers to executive stakeholders, becoming a go-to partner in their day-to-day operations and long-term planning. You'll join a high-impact Customer Success team made up of CSMs, Product Consultants, and Project Managers - all committed to delivering measurable outcomes together. This is a high-ownership, relationship-focused role perfect for someone who loves supporting real-world operations, thrives in fast-paced environments, and brings proactive energy and follow-through to everything they do.

Why AiDASH?

Our customers are on the front lines of the energy transition, climate adaptation, and infrastructure modernization. This role gives you a seat at the table with decision-makers who are responsible for keeping the lights on, managing vegetation risk, and meeting regulatory standards. You'll join a team that's collaborative, mission-focused, and committed to delivering outcomes that matter. We're also growing fast. This role offers a path to expand your impactwhether deepening relationships in strategic accounts, mentoring others, or helping shape the future of customer experience at AiDASH. If you care about helping customers succeed and want to work on meaningful infrastructure challenges, we'd love to hear from you!

How You'll Make An Impact:

• Own a portfolio of multi-year AiDASH customers, driving deep engagement, strong adoption, and long-term retention
• Build and maintain trusted relationships with customer stakeholders across field teams, operations, and leadership
• Lead regular check-ins, training sessions, and strategic planning meetings to keep customers informed, aligned, and empowered
• Monitor product usage, customer health, and feedback to proactively surface risks and uncover new opportunities
• Collaborate closely with Product Consultants, Project Managers, Support, and Sales to solve challenges and improve customer outcomes
• Play a key role in renewals and expansion efforts, working hand-in-hand with Sales to grow customer value and impact

What We're Looking For:

• 5+ years of experience in Customer Success, Account Management, or related post-sales roles within B2B SaaS or infrastructure sectors
• Strong communication and relationship-building skills across all levels of the customer organization - from field managers to senior executives
• Highly organized and dependable, with a proven ability to manage multiple accounts and competing priorities effectively
• Quick learner and confident in explaining software platforms and data dashboards to diverse audiences
• Experience working with utilities, infrastructure operators, or field-heavy industries is a strong plus

What You'll Love:

• Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
• Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles
• 401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered
• Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers
• Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!
• Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. We offer a competitive annual pay range of $100,000 to $150,000 for this full-time position, which includes a base salary and an annual performance-based bonus. This range reflects the anticipated annual salary for new hires. In addition to base salary and bonus, this role also offers equity compensation as part of our commitment to shared success. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process. We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.