Child Welfare Manager 1

Child Welfare Manager 1

The Child Welfare Manager 1 provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department's 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards. This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment.

Minimum Qualifications : Seven years of experience in child welfare; OR Six years of full-time work experience in any field plus four years of experience in child welfare; OR A bachelor's degree plus four years of experience in child welfare; OR An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus three years of experience in child welfare. EXPERIENCE SUBSTITUTION : Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NECESSARY SPECIAL REQUIREMENT : Possession of a high school diploma or equivalent. A current driver's license and access to a personal vehicle. NOTE : The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Duties : Responsible for planning, development, and implementation of the Intake program. Monitoring the program to assure adequate resources are available. Develop and recommend goals and objectives for the intake program. Manage staff assigned to the Unit and assure adequate coverage. Represent the unit in agency meetings and may serve as the agency representative. Performs other duties as needed. Position-Specific Details : Appointment Type : Probational, Promotional, or Job Appointment Work Schedule : Typically, work hours are 8 : 00 am to 4 : 30 pm, Monday Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts. Location : Baton Rouge, La Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities