Sr. Manager, Eng Ops and Infrastructure

Job Description

Job Description

About Instnt

Fraud is inevitable. Fraud loss isn't.

At Instnt, we're not just optimizing a legacy identity solution. We're inventing a new insurance category. We are the first to seamlessly merge cutting-edge AI-powered identity fraud protection with AM Best A-rated insurance. The result? Our clients stop watching fraud eat their margins and shift the entire risk off their books with a fixed premium and a 30-day reimbursement guarantee.

The service is revolutionary, but the team is the engine of disruption. Our CEO, a proven serial entrepreneur behind multiple successful companies, including a unicorn, has built a leadership bench of seasoned experts. For you, this means working alongside industry leaders and builders who know how to scale intelligently. We're at an inflection point—not merely growing, but leading the market.

The Role

We're looking for a player-coach. Someone who is hands-on in the work while also strategic about how to build for scale. As Sr. Manager, Engineering Operations & Infrastructure, you'll own the reliability, scalability, and security of Instnt's platform while rolling up your sleeves to build, automate, and optimize systems yourself. This is a hands-on technical leadership role where you'll design and implement infrastructure, set operational standards, and lay the groundwork for future growth. You'll partner closely with product, data science, and engineering leaders to ensure our platform runs smoothly, securely, and cost-effectively, balancing short-term delivery with long-term architectural thinking.

This role is hybrid lite. We value in-person collaboration and would like team members to join us in our NYC office on a regular cadence, but there is no strict requirement. Below, we have reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to experience and performance. The range listed is just one component of Instnt's total compensation package for employees, with equity being a significant part of the overall offer.

New York City : $160,000- $180,000

What You'll Do

• Engineering Operations Management : Lead and manage the engineering operations team, providing mentorship and guidance to ensure high performance and professional growth. Establish clear operational standards, SLAs, and on-call processes, and lead incident management and postmortem reviews to drive continuous improvement.
• AWS Infrastructure : Oversee the architecture, scaling, and management of Instnt's AWS-based, multi-region cloud infrastructure, which is built on a serverless architecture.
• Security & Compliance : Drive security initiatives and maintain rigorous compliance standards (e.g., SOC 2), ensuring the platform is resilient against threats and meets all regulatory requirements.
• Availability & Reliability : Implement and manage systems and processes to guarantee high availability (HA) and disaster recovery (DR) for Instnt's mission-critical SaaS platform.
• Agile Environment : Work closely with product and engineering teams in an agile environment to streamline development pipelines and improve deployment efficiency.

Strategic Planning : Develop and execute the long-term operational strategy, including capacity planning, cost optimization, and technology stack enhancements. Forecast infrastructure growth, lead load and stress testing, and evaluate multi-cloud or hybrid cloud strategies as the business scales.

Who You Are