Sr. Program Manager, Generative AI

Senior Program Manager, Generative AI

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Program Manager, Generative AI is responsible for driving Early Warning's rollout and adoption of Generative AI tools. Creates a seamless flow from design, launch, and manages a strategic GenAI enablement program tailored for the needs of a highly regulated industry. This role is responsible for coordinating cross-functional efforts, ensuring governance and compliance, and delivering measurable outcomes aligned with business value.

Essential Functions

• Deeply understands how GenAI tools are used and successfully implements while applying program management excellence to create realistic, integrated, and comprehensive plans.
• Engages partners including the Chief Data Office (CDO) and AI / ML Technical Product Manager, to define and maintain a launch roadmap and playbook.
• Implements and manages the GenAI Program Management, including defining KPI's, milestones, and reporting cadences.
• Coordinates across legal, compliance, IT, data governance, and business teams to ensure responsible AI deployment.
• Oversees vendor evaluation, procurement, and onboarding of GenAI technologies.
• Drives cross-functional collaboration and communication to ensure alignment and adoption of GenAI technologies.
• Develops training plans, communications, and enablement materials to support enterprise literacy and usage.
• Owns the communication of program progress updates with executive leadership and department heads for reporting and feedback loops.
• Builds and maintains dashboards and status reports for executive and operational audiences.
• Manages budgets, resourcing, and vendor deliverables across program workstreams.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and / or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in Phoenix, AZ / Chicago, IL in USD per year is $125,000 - $155,000. New York, NY / San Francisco, CA in USD per year is $150,000 - $189,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.